Job opening

Community Manager

Job Description

The relaxed environment at Beehive Lofts has made us Manchester’s shared work-space of choice since we opened our doors in 2014.

From humble beginnings, we have designed and evolved what we believe to be a luxurious environment pitched at an accessible price. We attract a diverse community of productive and genuinely lovely people. We call them our members.

This growing community is in the need of a happy new face, with the brain and resourcefulness to match.  This isn’t just a front of house role, we’re on the lookout for a multi-talented, charismatic problem solver. Someone that’s as comfortable talking about people’s passions as they are serving up light snacks and resolving building issues with the help of the greater team.

Our mission is to exceed the expectations of our members and their guests on a daily basis. We work hard to enhance the workplace experience from every angle, redefining what it means to ‘go to work’. 

We strongly believe that the happiness of our staff is foundational to the happiness of our community. 

If you’re out there, we’re excited to meet you. But, you’d better act fast as we’re starting interviews on the 10th June 2024.

 

A Little About The Role

  • Assisting in all stages of the member journey – to ensure that we support all individuals and teams throughout each day, week and month.

  • Facilitating the well-being and happiness of all members through personal introductions, social/community events, workspace maintenance, operational management and the resolution of issues.

  • Demonstrating Beehive’s core values and expectations by being a positive presence for all members.

 

A Breakdown Of The Role

You will:

  • Become the first familiar face and to some extent the first friend of each new member.

  • Develop and coordinate community initiatives to connect members. This includes but is not limited to; member introductions, event organising, electronic and print communications.

  • Guide new members through the welcome and onboarding process.

  • Meet and communicate with members to resolve issues, process membership departures and other issues of complexity.

  • Resolve member-related issues to ensure a happy, cohesive community.

  • Manage member expectations in line with the Beehive mission.

  • Resolve member complaints regarding other members through unbiased investigation.

  • Seek opportunities to engage members to discover and discuss members’ business, social and personal objectives.

  • Proactively enquire regarding members’ business objectives and identify both Beehive and member services that could assist in achieving their goals.

  • Managing inbound post.

  • Implement rules, guidelines and best practices for the community to enhance the member experience.

  • Identify and communicate observed weaknesses within community management, sales, events, training, and member experience on a company-wide level.

  • Working with our Operations team to ensure that all in-house tech is operating correctly at all times.

  • Ensuring our facilities are compliant with all health and safety requirements.

  • This role is multifaceted and will evolve as the community grows, changes and adapts. You should have a growth mindset that is eager to take on new challenges big, small, fun and sometimes undesirable.

About You

  • You’ll have hospitality with demonstrated customer service experience and a proven ability to add value to customers.

  • You’ll be a people person, likable, friendly, organised and super efficient. 

  • You’ll have an inherent desire to see others happy in and outside of work.

  • You’ll understand business operations and it would be great if you have experience of working within a small team.

  • You’ll enjoy a task oriented day and are energised by each day offering a different challenge.

     

Benefits

  • 20 days annual leave, plus public holidays.

  • +1 day additional annual leave for your birthday.

  • Professional development.

  • Yoga classes – Twice per week.

  • Paid time-off for GP and dentist appointments.

  • Compassionate leave.

  • Free after-work drinks every Friday.

  • Bi-annual ‘Beehive Parties’ with all members.

  • Working alongside an extremely happy team with continual support from your managers.

APPLY NOW!

Apply through email

Want to apply?
Send an email to: [email protected] with your introduction and CV attached. 

Deadline

This job application is open until June 5th 2024. If selected, the next step will be a face to face interview.

Salary

£26k with yearly reviews and increases.

Location

Ancoats, Manchester. UK

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Availability

This is a full-time position. You’re required to work 40 hours
Monday – Friday.

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