Job opening

Community Manager

Job Description

The home-from-home environment at Beehive Lofts has been Manchester’s unofficial shared work-space of choice since we opened our doors in 2014.

From humble beginnings, we have designed and evolved what we believe to be the best version of an otherwise traditional workspace. Our luxurious environment pitched at an accessible price has attracted a diverse community of productive and genuinely lovely people. We call them our members.

This growing member base is in the need of a happy new face, with the brain and resourcefulness to match. We’re looking for someone that has a deep desire to help others and finds joy in their happiness and success.

This isn’t just a front of house role, we’re on the lookout for a multi-talented, charismatic problem solver. Someone that’s as comfortable talking business as they are serving up breakfast and resolving building issues with the greater team.

Our mission is to exceed the expectations of our members and their guests on a daily basis. We work hard to enhance the workplace experience from every angle, redefining what it means to ‘go to work’. 

We strongly believe that the happiness of our staff is foundational to the happiness of our community. When hiring, while initially looking for the best possible fit – we will endeavour to train you to the highest possible standards giving you confidence and autonomy in your role.

If you’re out there, we’re excited to meet you. But, you’d better act fast as we’re starting interviews at the beginning of June 2021.

 

A Little About The Role

  • Conducting warm and welcoming tours that introduce interested parties to the building, facilities and members.

  • Assisting in all stages of the member journey – to ensure that we support all individuals and teams throughout each day, week and month.

  • Facilitating the well-being and happiness of all members through personal introductions, social/community events, workspace maintenance, operational management and the resolution of issues.

  • Demonstrating Beehive’s core values and expectations by being a positive presence for all members.

 

A Breakdown Of The Role

You will:

  • Become the first familiar face and to some extent the first friend of each new member.

  • Develop and coordinate community initiatives to connect members. This includes but is not limited to; member introductions, event organising, electronic and print communications.

  • Coordinate events to benefit members, and review for adequate procedural safeguards.

  • Guide new members through the welcome process and explain Beehive policies and procedures including but not limited to membership agreement and billing procedures.

  • Meet and communicate with members to resolve issues, process membership departures and other issues of complexity.

  • Resolve member-related issues to ensure a happy, cohesive community.

  • Manage member expectations in line with the Beehive mission.

  • Resolve member complaints regarding other members through unbiased investigation and process termination of membership when warranted.

  • Seek opportunities to engage members to discover and discuss members’ business, social and personal objectives.

  • Proactively enquire regarding members’ business objectives and identify both Beehive and member services that could assist in achieving their goals.

  • Managing inbound post.

  • Receive inbound phone calls and direct enquiries to the relevant team member.

  • Design and implement rules, guidelines and best practices for the community to enhance the member experience.

  • Identify and communicate observed weaknesses within community management, sales, events, training, and member experience on a company-wide level.

  • Show discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community.

  • Ensure that all in-house tech is operating correctly at all times.

  • Manage various building operations and communicate with management to ensure the highest level of member satisfaction.

  • Work with our ‘Beehive Member’s Platform’ and teamwork management software to ensure accuracy of member’s records, processes and accounts tasks.

  • Ensuring our facilities are compliant with all health and safety requirements, including our Covid-19 measures.

  • This role is multifaceted and will evolve as the community grows, changes and adapts. You should have a growth mindset that is eager to take on new challenges big, small, fun and sometimes undesirable.


Benefits

  • 20 days annual leave, plus public holidays.

  • 1-day additional annual leave for your birthday.

  • Professional development.

  • Free GP and dentist appointments.

  • Compassionate leave.

  • Unlimited, free after-work drinks every Friday.

  • Quarterly Beehive Parties with all members.

  • Working alongside an extremely happy team with continual support from your managers.

APPLY NOW!

Apply through email

Want to apply?
Send an email to [email protected] with your introduction and CV attached. 

Deadline

This job application is open until June 30th 2021. If selected, the next step will be a video call or face to face interview.

Salary

£24k with a bi-yearly increase capping at £28k.

Location

If selected, you will be working from one of our Ancoats locations.

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Availability

This is a full-time position. You’re required to work 40 hours spread over 5 days a week.

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