Job opening

Operations Manager

Job Description

We are looking for a new team member who is:

  • A fast thinker – being reactive, with strong abilities to prioritise and multitask. You show a willingness to undertake challenges and see them as opportunities to learn and develop. 
  • A fixer – a creative and multi-skilled problem solver. You show strong attention to detail and take pride in your work.
  • A finisher – task-oriented and process-driven. Once you start a job, you persist until a solution is provided.
  • A people person – with a strong customer service mentality. This is not just a behind the scenes role.
  • A ‘can-do’ team member – compatible with working across multiple disciplines amongst a small team whose roles often overlap.

Key Requirements

  • Experience and a keen interest in DIY.
  • A keen eye for tidiness, arrangement and housekeeping.
  • Understanding of common online software, computer hardware and technical troubleshooting.

Main Duties and Responsibilities (in order of most time spent):

  1. Daily, weekly and monthly monitoring and maintenance of coworking facilities. 
  2. Assisting Community Managers
  3. Stock-taking and order processing.
  4. Being a friendly and helpful point of contact for members, guests and suppliers.
  5. IT problem-solving involving maintaining, fixing and replacing equipment.
  6. Preparing light refreshments for members.

Example List of Duties and Responsibilities may include:

Daily, weekly and monthly maintenance of coworking facilities: 

  • Completing daily, weekly and monthly tasks such as caring for plants, changing batteries & lightbulbs, opening/closing down of certain kitchen facilities and more.
  • Completing audits of our facilities to maintain a high degree of working order.
  • Maintaining, fixing and replacing equipment where needed. 
  • Tidying, organising and decluttering across all areas. 
  • Liaising with, assigning tasks and quality-checking the work of the cleaning team.
  • Understand and implement various health & safety and fire safety action points where instructed.
  • Liaising with the external Building Manager where needed.

Assisting Community Managers

  • Preparing the Lofts for tours and the arrival of new members.
  • Preparing the space for internal events and resetting afterwards.
  • Preparing the space for external hire (e.g. meeting room hire, photoshoots, filming).
  • Carrying/moving stock and deliveries.
  • Helping to restock coffee machines, fruit waters, fridges, snacks etc.
  • Responding to certain cleaning tasks that arise (e.g. wiping spillages, removing plates from lounges, washing up, taking out rubbish, toilet checks etc.). 
  • Covering various team roles across lunchtime, sickness and holidays. 
  • Taking inbound phone calls and directing them to the relevant team member, covering enquiries, partnership queries, membership queries and more. 
  • Aiding in relocating mail from building receptions to Community Managers.
  • Assisting with maintaining member boundaries ensuring members do not negatively impact the space for others.

Stock-taking & order processing

  • Maintain stock levels for kitchen supplies, printing supplies, general office supplies, events, catering etc.

Being a friendly and helpful point of contact for members, guests and suppliers

  • Getting to know and engaging in conversation with members to build positive relationships.
  • Responding appropriately to member feedback and complaints.

IT problem-solving involving maintaining, fixing and replacing equipment

  • Liaising with ISPs to solve internet problems when they arise.
  • Providing regular status updates to Community Managers when fixing/solving issues. 
  • Using GSuite and various company IT systems to manage tasks.
  • Assessing technical hardware issues and implementing an appropriate solution.

Preparing of light refreshments for members

  • Setting out pastries, biscuits, cakes, and other treats for our members.

Benefits

  • 20 days annual leave, plus public holidays.

  • 1-day additional annual leave for your birthday.

  • Professional development.

  • Free GP and dentist appointments.

  • Compassionate leave.

  • Unlimited, free after-work drinks every Friday.

  • Quarterly Beehive Parties with all members.

  • Working alongside an extremely happy team with continual support from your managers.

 

How to Apply:

Please send our Director Katie an email at [email protected] to request an application form.

Once applications have been submitted, select applicants will be invited for an interview.
Date of posting: Tuesday 12th April 2022 

 

    APPLY NOW!

    Apply through email

    Want to apply?
    Send an email to [email protected] with your introduction and CV attached. 

    Deadline

    This job application does not have a deadline. We will keep the position open until the correct candidate is found. If selected, the next step will be a video call or face to face interview.

    Salary

    £22-24k with a yearly increase capping at £28k.

    Location

    If selected, you will be working across both of our Ancoats locations.

    R

    Availability

    This is a full-time position. You’re required to work 40 hours spread over 5 days a week.

    Book a
    tour